Helping Software Companies Maximize the Effectiveness of their Internal or External Helpdesk Teams
At Helpdesk Raven, we draw inspiration from the remarkable sophistication displayed by ravens as they navigate a step-by-step problem-solving process. Combined with over 30 years of customer support leadership experience, the Helpdesk Raven approach provides your company with:
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Performance Scorecard for 42 Helpdesk Areas
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Prioritized Roadmap for Improvement
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Recommended Tactical Remediation Steps
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Steps to Increase Effective AI Usage
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and much more
Services
Helpdesk Raven offers various packaged fixed-price services to improve your internal or external helpdesk. We can also provide custom services based on your particular needs.
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Pricing is based on the size and complexity of your business and support function.
01
Helpdesk Evaluation
We evaluate 42 specific areas within your helpdesk function and deliver a scorecard of how you are performing.
02
Get Well Planning
Prioritization and detailed planning to address issues that will have the most impact on the effectiveness of your helpdesk.
03
Advisory Services
Advice and direction regarding topics including hiring, tool selection, call handling processes, and AI
Background
Ben Clark
With over 30 years in customer support leadership roles, I've learned through experience the most critical levers of success, how to measure each, and ways to prioritize improvements.
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I've led support organizations ranging from a few to hundreds of team members and have seen what works and what doesn't.
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Over time I've developed a cadre of tools and best practices that I use to help various types of companies improve the effectiveness of their internal and external support and helpdesk functions.
